سياسة الخصوصية

1. Who we are

This website (jiwarsystems.com) and its related services are owned by JIWAR ADVANCED INDUSTRIES COMPANY (جوار للصناعات المتطورة), located at Plot No. 2, Riviera Desert Road, behind Moon Land Compound, Sheikh Zayed, Giza, Egypt ("Jiwar", "we", "us").

This policy covers our website, the Jiwar Hub platform (school portal and admin console), Jiwar Meet, and the Jiwar smart assistant that operates over messaging channels.

2. Data we collect

• Contact data: your name, email address, phone number, organization name and message when you contact us.
• Platform account data: when a school uses our platform, it provides us with its users' data such as name, role, class, attendance, homework and grade records. We process this data on behalf of the school and according to its instructions.
• Messaging data: when you message the Jiwar assistant on a messaging platform (such as WhatsApp or Messenger), we receive your phone number or platform ID, profile name, message content and timestamps.
• Technical data: IP address, browser and device type, and access logs, for operation and security.
• Video meetings: Jiwar Meet classes and meetings are not recorded by default. If a school enables recording, participants are notified inside the meeting.

3. How we use data

• To provide, operate and maintain our services.
• To respond to your enquiries and requests.
• To send notifications and messages you agreed to receive, such as attendance and homework notices.
• To protect the platform and its users and to prevent fraud and abuse.
• To improve our services using aggregated data that does not identify you.
• To comply with applicable laws and regulations.

We do not sell your personal data, and we do not use it for targeted advertising.

4. Data we receive from Meta platforms

• We do not sell or rent this data, and we do not use it for advertising or to build marketing profiles.
• We only share it with service providers we need to operate the service, and with the relevant school when it concerns one of its students.
• We comply with the Meta Platform Terms and Developer Policies.
• You can stop messages at any time by sending "STOP" (or «إيقاف»), or by blocking the account in the app.
• You can request deletion of your data by following our data deletion instructions.

5. Legal basis for processing

We process personal data in accordance with Egypt's Personal Data Protection Law No. 151 of 2020, on one or more of the following bases: your consent; performance of a contract with the school or with you; our legitimate interest in operating and securing the service; or compliance with a legal obligation.

6. Sharing

We may share data, only to the extent necessary, with:

• Service providers such as hosting, servers and email, under agreements that require them to protect the data.
• Messaging platforms such as Meta, to deliver messages you send or receive.
• The school using the platform, regarding its own users and students.
• Authorities where required by law.

Some data may be processed outside Egypt by trusted service providers, with appropriate safeguards in place.

7. Students and children

Jiwar Hub is used by schools. The school is responsible for obtaining parents' or guardians' consent to process student data, and we process such data only on the school's instructions. The Jiwar assistant is intended for parents, guardians and adults, and we do not knowingly collect data directly from children outside this context.

8. Retention

We keep data for as long as it is needed for the purposes described in this policy, for the duration of our contract with the school, or as required by law. After that, we delete it or anonymize it so that it can no longer be linked to you.

9. Security

We use encrypted connections (HTTPS/TLS), role-based access controls, least-privilege access for staff, and regular backups. No method of transmission or storage is completely secure, so we continuously review and improve our measures.

10. Your rights

You have the right to access, correct and request deletion of your data, to withdraw consent, and to object to processing. To exercise these rights, email info@jiwarsystems.com. You may also lodge a complaint with Egypt's Personal Data Protection Center.

11. Cookies and local storage

This website does not use tracking or advertising cookies. We use your browser's local storage only to remember your language and light/dark mode choice. Fonts and display libraries are loaded from third-party providers (Google Fonts and jsDelivr), which may receive your IP address when they are loaded.

12. Changes and contact

We may update this policy from time to time and will publish the updated version on this page with its last-updated date. For any privacy question:

JIWAR ADVANCED INDUSTRIES COMPANY
Email: info@jiwarsystems.com
Address: Plot No. 2, Riviera Desert Road, behind Moon Land Compound, Sheikh Zayed, Giza, Egypt